speech recognition

Automated speech recognition (ASR) is the ability for users of information systems to speak commands rather than pushing numbers on a keypad. ASR is used to route phone calls and provide information and allow customers and employees to speak direct queries or responses, such as a request to be connected to a company department or to retrieve corporate e-mail or appointments.

In recent years, ASR has become extremely popular in the customer service departments of large corporations and call centers, but has been unavailable to most companies due to the complexity and cost of deploying automated speech applications. Blue Ocean Technologies is pleased, however, to now make speech recognition technology available to businesses of any size!

Speech recognition technology gives companies an open- standards based platform to deploy advanced self-service applications, lower operating costs, and increase mobile access to core enterprise applications and business critical information, for both employees and customers from any phone, anytime, anywhere. Integrate this application seamlessly with SIP-based VoIP phone solutions and receive a suite of customer self-service and employee productivity components.

Companies that implement speech applications such as speech driven auto-attendants, mobile e-mail access, automated bill pay, ordering systems and service call scheduling applications, have already gained a significant and measurable edge over their competition.  Improve customer service, enhance mobile worker productivity, and lower your operating costs today.

Key features include:

• Speech Auto Attendant – Customers and employees simply speak the name of the individual or the department they wish to reach and the call is automatically routed.
• Email – Employees speak simple voice commands to access and review their corporate email from any phone.
• Calendaring – Employees speak simple verbal commands to access and review corporate calendars.
• Self-configuring – Simple installation, setup, and administration.
• Automate Systems – Give your customers easy access to account balances, order status, bill payment options and the like by utilizing simple, easy-to-deploy system features.